About Our Client

The client is one of the industry pioneer glass manufacturer, operating production activities spanning 14 countries on four continents

Has a leading role in glass packaging, chemicals, automotive, mining, energy and recycling business lines

Job Description

Ensures IT operational activities are provided on 24/7 basis, plans and manages IT resources with relevant skills to perform these activities in respective region
Ensures second-level support services for end-users and production systems in respective region are provided within committed SLA and in good quality by the team
Ensures company policies, processes and IT processes and procedures are implemented and followed properly on the field
Assesses and improves IT infrastructure, production technologies solutions and systems against defined standards and business continuity requirements
Ensures and coordinates new IT/OT Infrastructure project implementation and improvement actions on the field and ensures operational excellence for executing IT and OT support services for both end-users and infrastructures
Ensures IT and OT Inventory to be up to date in the inventory management tool
Collaborates with production and technical managers at plants and IT solution owners together with OT vendors and suppliers
Supervises team and ensures all work is performed accurately and according to standards and enterprise architecture
Provides guidance and oversight in development and execution of IT/OT standards of production technologies in plant renovations and expansions
Coordinates outside contractors and vendors and also identifies, plans, executes and tracks departmental, CAPEX and OPEX budget for IT/OT needs for respective region with transparent reporting.

The Successful Applicant

University degree in Computer Engineering or equivalent experience in IT
Minimum 10 years of experience in IT Operations and at least 5 years of supervisory/leadership experience preferred
Experience in IT Infrastructure Technologies and End-user Support Services, Digital Workplace solutions design and implementation
Through understanding of production control and management solutions, production automation solutions & systems and manufacturing operations management framework
Preferably having knowledge of ITIL, Service Management, Project Management and ISA-95 methodologies and standards
Excellent organizational skills and attentıon to detail
Strong analytical and problem-solving skills, supervisory and leadership skills
Good command of English
Exceptional interpersonal skills and ability to develop relationships at various levels within the organization and vendors/partners
Desire to continuous learning, research and development
No restrictions to travel in respective region

What's on Offer

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IT Operations Manager